Nature/Nurture programming issue

Lunch - wherein I usually manage to get away from whiny and abusive people, and also get away from the phone for a brief interlude.

Not happening today. I drove to the local Krystal for comfort food. I usually have no problems with the drive through, because there was a very nice young lady who could RECOGNIZE MY VOICE AND ORDER COMBINATION and made sure to add the mayo to my sliders. When I drove up today, the outgoing message was so garbled, I figured someone must have hit the speaker, or there must have been a short in the wire. I was proven wrong. No, it wasn't the equipment, because when I drove up, the order taker mumbled something after giving me my change. I was surprised the problem was his diction (and quite frankly, his question sounded like a very rude comment) which sharpened my voice.

"What?" I inquired.

He proceeded to roll his eyes and say, "Don't give me that attitude - What do you want to drink?"

This surprised me on two levels. First, this qualifies as Very Bad Customer Relations. Secondly, I had given this information at the order station - and my regular drive through cashier never had this problem before.

The order was slow in coming, and I did not receive a receipt. While waiting for my onion rings, the cashier took a cell phone call from what was obviously a friend.

I spent enough time brooding that my first thought after receiving my order without so much as a "Thank you for choosing us" was Oh no, my lad. You have messed with the wrong female canine. I drove around and went inside to speak with the manager. He was very understanding, and I managed to clearly state my issue without raising my voice or swearing. He noticed my bag was in disarray, and I immediately pointed out this was not how I received it; I had been searching for my receipt, thinking it may be in the bottom. I related that if this had been my first visit to the drive-through, I would have no desire whatsoever to return to that store. As it was, this was the first visit in the past ten months that was not totally satisfactory for me.

The manager was apologetic, and made sure to ask if my order was correct. I confirmed this, and was assured he would take care of the issue - which could mean he was going back to his office for another hour, but at least he sounded sincere.

I got back to the car before I realized I had pulled what my family refers to as "a Maw-Maw fit". My grandmother is the one who will speak to the manager is all is not correct, and will contact the CEO if things are not handled to her satisfaction. I sat in the car and laughed at myself, because if I didn't I would have to scream.

Now if you'll excuse me, I have to log on to the corporate website.